Returns & Refunds Policy
Find information about return enquiries, refund requests and the steps to follow if you have a concern about an order placed through Arrow Rest Inc.
Return Information Contact UsHelp With Returns and Refund Enquiries
At Arrow Rest Inc., we want customers to have clear information about the procedures for raising concerns about purchased products and submitted orders.
This page explains how to contact us about a return or refund request and what information to include so that your enquiry can be reviewed.
Return Enquiries
Contact us if you have a question about returning a product purchased through our online store.
Submit an Enquiry →Refund Requests
Send us your order information and explain the reason for your refund enquiry.
Contact Our Team →Order Assistance
If you have a concern about an order, include your order number when contacting us.
Visit My Account →How to Submit a Return or Refund Enquiry
Follow these steps when contacting Arrow Rest Inc. about a product or order concern.
Locate Your Order Details
Find your order number and the email address associated with your purchase.
Explain Your Concern
Provide the product name and a clear explanation of the reason for your return or refund enquiry.
Contact Our Team
Submit your enquiry through our Contact Us page. Wait for instructions before sending an item back.
Return Eligibility and Conditions
Return eligibility depends on the circumstances of the purchase and the applicable terms of the Arrow Rest Inc. returns policy.
Customers should review the relevant product information and store policy before submitting a return request.
Contact us before sending any product back. Our team will provide the applicable instructions after reviewing your enquiry.
Product Condition and Order Issues
If there is a problem with an item received, provide enough information for the order and product concern to be reviewed.
Incorrect Product Received
If the product received does not match your order, contact us with your order number and the name of the item received.
Damaged Product
If an item arrives damaged, contact us and describe the issue. Photographs of the product and packaging may help explain the condition of the shipment.
Missing Items
If an item appears to be missing from your order, provide your order number and identify the product you expected to receive.
Product Questions
If you need clarification about a product listing, specifications or compatibility, contact us before making a purchase where possible.
Browse Products →How Refund Requests Are Reviewed
Refund enquiries are reviewed according to the circumstances of the order and the applicable store terms.
When submitting a refund enquiry, provide your order number, the product involved and a clear explanation of your request.
If a refund is approved, the applicable refund arrangement and processing information should be communicated to the customer.
Refund eligibility, approved payment method and processing arrangements depend on the applicable order terms and circumstances.
Instructions for Sending Products Back
Customers should contact Arrow Rest Inc. before arranging a return shipment.
Obtain Return Instructions First
Do not send a product to an address without first receiving the applicable return instructions from our team.
Package the Item Carefully
If a return is authorized, follow the instructions provided for preparing and packaging the product.
Keep Shipment Records
Retain any relevant return shipment information and tracking details where applicable.
Policy Terms Must Be Confirmed Before Publication
This page provides general information about submitting return and refund enquiries. The store owner must confirm the actual return eligibility rules, return request deadline, product condition requirements, non-returnable products, return shipping responsibility and refund processing arrangements before publishing this page as the store’s final policy.
More Information From Arrow Rest Inc.
Visit these pages for additional information about shopping and customer support.
Need Assistance With an Order?
Our Contact Us page is the starting point for return enquiries, refund questions and other customer support requests.
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